> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dubot.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Recover or roll back configuration

> Remove a bad Production version, restore a known version, and repair dependencies safely

Use the smallest reversible change that stops the customer impact. Saving a new draft affects Test;
unpublishing changes what Production can resolve; archiving changes what appears in Test.

## Choose the right control

| Goal                                           | Control             | Result                                                                                                   |
| ---------------------------------------------- | ------------------- | -------------------------------------------------------------------------------------------------------- |
| Remove the current Production version          | **Unpublish**       | Production stops resolving the entity; its latest saved version remains in Test                          |
| Remove an entity from normal Test lists        | **Archive**         | The entity leaves Test; a separately published Production version remains live until unpublished         |
| Recover an archived entity                     | **Unarchive**       | The saved entity returns to Test                                                                         |
| Reuse a known published snapshot               | **Restore version** | The selected snapshot becomes the working version for review; publish it explicitly to change Production |
| Correct a live issue without immediate removal | **Save draft**      | Test receives the repair while Production continues using the last published version                     |

<Warning>
  Archive is not an emergency stop. Unpublish first when the goal is to remove customer access.
</Warning>

Open **Version history** to compare a known snapshot with the working version. **Restore** copies
the selected snapshot into the draft for review; it does not change Production until you publish
that restored draft.

<Frame caption="Restore copies the selected version into the working draft. Production changes only after a new publish.">
  <img src="https://mintcdn.com/dubot/g8qfTI_1l8Lbh02C/assets/product/version-history.png?fit=max&auto=format&n=g8qfTI_1l8Lbh02C&q=85&s=7d1bd796232fb4e03cab6b6e9dea3f95" alt="Version history comparing two versions and explaining the Restore behavior" width="1440" height="900" data-path="assets/product/version-history.png" />
</Frame>

## Stop a customer-facing problem

<Steps>
  <Step title="Identify the smallest affected entity">
    Open the supporting conversation, run, or action call. Confirm the active Wizard, guide,
    action, capability, Resource Center, and version before changing configuration.
  </Step>

  <Step title="Remove or isolate the live dependency">
    Unpublish the affected experience when the whole surface is unsafe. For a single action,
    disable or unpublish the action and remove it from the Skill when needed. For a guide, unpublish
    it and remove or replace Resource Center cards that depend on it.
  </Step>

  <Step title="Repair in Test">
    Restore a known version or save a corrected draft. Exercise the original failure plus one safe
    success case and one unavailable or declined case.
  </Step>

  <Step title="Republish in dependency order">
    Publish the repaired action before its Skill, the Skill before its Wizard or Resource Center,
    and a guide before the Resource Center card that launches it.
  </Step>

  <Step title="Verify Production and Activity">
    Repeat the original customer job on the approved origin, then inspect the new conversation,
    run, or call rather than relying only on the rendered surface.
  </Step>
</Steps>

## Knowledge removal

Re-crawl a source before removing articles that merely appear missing. Remove verified orphaned
articles only when they are no longer intended for retrieval. Deleting a source removes every
article extracted from it and can change Search, Ask, Wizard, Guidance, and Product domain
capability results that depend on those articles.

## Dependency-specific checks

| If you changed  | Also check                                                                                                  |
| --------------- | ----------------------------------------------------------------------------------------------------------- |
| Action          | Enabled state, execution policy, response mask, Skill membership, host callback or executor, and Activity   |
| Capability      | **Wizards** usage, Resource Center Agent attachment, included actions, delivery mode, and published version |
| Guide           | Workspace Guidance status, Resource Center cards, source run, targets, and trigger phrases                  |
| Wizard          | Placement, page rules, direct knowledge, capabilities, Brand, and SDK identity/context                      |
| Resource Center | Default and route content, Search, Ask Agent, callbacks, trigger, and page availability                     |

See [Preview and publish safely](/operate/publishing) for lifecycle definitions and
[Understand analytics and activity](/guides/understand-analytics) for finding the supporting record.